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IMPORTANT INFORMATION
Returns & Refunds Policy
Last Updated: May 2026
Due to the personalized nature of medical services and prescription medications, all sales are generally final.
Medical Consultations
Fees associated with provider consultations, medical reviews, intake evaluations, and telehealth appointments are non-refundable once services have been rendered.
Prescription Medications
Prescription medications and compounded products cannot be returned or refunded once:
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prescribed
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processed
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shipped
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delivered
This policy is in place for safety and regulatory reasons.
Eligibility & Prescription Approval
Completion of an intake form or consultation does not guarantee prescription approval. Treatment eligibility is determined solely by a licensed healthcare provider.
If a patient is determined not to qualify for treatment, certain administrative or consultation fees may still apply.
Subscription Cancellations
Patients may request cancellation of recurring programs prior to the next billing cycle.
Cancellation requests submitted after processing may apply to future billing cycles only.
Damaged or Incorrect Orders
If medication arrives damaged or incorrect, patients should contact support promptly for review and resolution.
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